SMS Messaging Terms – ResponseFlo
Effective Date: February 1, 2026
Program Description
ResponseFlo provides automated missed-call text-back software for dental offices. When a patient or prospective patient calls a dental office that uses ResponseFlo and the call is not answered, our system automatically sends one (1) SMS text message to the caller's phone number. This initial message identifies the dental office, acknowledges the missed call, and offers to help via text.
Continued SMS conversation only occurs if the caller chooses to reply to that initial message. If the caller does not reply, no further messages are sent.
How Consumers Opt In
Consumers opt in to receive SMS messages by placing a phone call to a dental office that uses the ResponseFlo platform. If the call is missed (not answered), the consumer receives one automated text message. By replying to that text message, the consumer opts in to a continued SMS conversation regarding their inquiry, such as scheduling an appointment or asking a question.
Consumers do NOT opt in by filling out a website form. The opt-in is initiated entirely by the consumer's phone call to the dental office.
Types of Messages
Messages may include: missed call acknowledgment, appointment scheduling, appointment confirmations and reminders, answers to patient inquiries, and follow-up communications related to the dental office's services.
Message Frequency
Message frequency varies. Consumers may receive 1–10 SMS messages per interaction, depending on the nature of their inquiry. If the consumer does not reply to the initial text, only one message is sent.
Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any message. You will receive one confirmation message and no further messages will be sent. To re-subscribe, reply START.
Help
For help or questions about our SMS messaging program, reply HELP to any message or contact us at responseflow@gmail.com.
Message and Data Rates
Standard message and data rates may apply based on your mobile carrier plan. ResponseFlo is not responsible for any charges from your wireless provider.
Consent Not Required for Purchase
Consent to receive SMS messages is not a condition of purchasing any goods or services from the dental office or from ResponseFlo.
No Sharing of Opt-In Data
We do not sell, rent, lease, or share your mobile phone number or SMS opt-in consent data with any third parties for their marketing or promotional purposes.
Data Retention
We retain phone numbers and SMS message history for up to 12 months after your last interaction for service quality, compliance, and record-keeping purposes. You may request deletion at any time by emailing responseflow@gmail.com.
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
TCPA and CTIA Compliance
ResponseFlo's SMS messaging program complies with the Telephone Consumer Protection Act (TCPA) and the Cellular Telecommunications Industry Association (CTIA) messaging guidelines and best practices.
Privacy
Your privacy is important to us. Please see our Privacy Policy at responseflo.net/privacy-policy for details on how we collect, use, and protect your information.
Contact Us
ResponseFlo
Email: responseflow@gmail.com
Phone: +1 (603) 793-6082
Website: https://responseflo.net
Privacy Policy – ResponseFlo
Effective Date: February 1st, 2026
ResponseFlo ("we," "our," or "us") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business automation platform ("Services").
By accessing or using ResponseFlo, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
Information you voluntarily provide, including:
• Name
• Email address
• Company name
• Account credentials
• Payment or billing details (processed by third-party providers)
b. Technical Information
Automatically collected data, including:
• IP address
• Browser type and version
• Device type and operating system
• Referring URLs
• Log files and timestamps
c. Usage Information
Data about how you interact with the platform, including:
• Pages viewed
• Features used
• Time spent on the platform
• Interaction logs
d. Customer Data
Any data you upload, submit, or process through ResponseFlo, including content processed by AI features.
e. SMS and Communication Data
If you interact with our SMS messaging service (e.g., by calling a dental office that uses ResponseFlo and receiving or replying to an automated text message), we collect and store your mobile phone number and your communication preferences.
2. How We Use Your Information
We use the information collected to:
• Provide, operate, and maintain the Services
• Create and manage user accounts
• Improve performance, features, and user experience
• Process payments and manage subscriptions
• Communicate with you about updates, support, or service-related matters
• Monitor for fraud, abuse, or security issues
• Comply with legal obligations
• Send transactional SMS messages that you have opted into
3. SMS and Text Messaging
If you interact with our SMS messaging service, the following applies:
• We collect your mobile phone number when you call a dental office using our service and your call is missed.
• We use Twilio, a third-party messaging platform, to deliver SMS messages. Your phone number is shared with Twilio solely for the purpose of message delivery. Twilio's privacy policy can be found at twilio.com/legal/privacy.
• We do not sell, rent, lease, or share your mobile phone number or SMS opt-in consent data with any third parties for their marketing or promotional purposes.
• You may receive 1-10 SMS messages per interaction. Message frequency varies based on your inquiry.
• Standard message and data rates may apply.
• You can opt out at any time by replying STOP. Reply HELP for assistance.
• Consent to receive SMS is not a condition of purchasing any goods or services.
• We retain your phone number and message history for up to 12 months after your last interaction for service quality and compliance purposes. You may request deletion at any time by emailing contact@responseflo.net.
• We comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines for commercial messaging.
4. AI and Data Processing
ResponseFlo uses artificial intelligence to generate insights and automation outputs.
• AI-generated responses are based on input data and patterns, not guarantees.
• We do not claim ownership over your Customer Data.
• We do not sell Customer Data or use it to train public AI models without permission.
• You are responsible for the accuracy, legality, and appropriateness of data you submit.
5. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar technologies to:
• Enable core platform functionality
• Analyze usage and performance
• Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect certain features.
6. Data Sharing and Disclosure
We may share information:
• With trusted service providers (e.g., hosting, analytics, payment processors)
• To comply with legal obligations or lawful requests
• To protect the rights, safety, or security of ResponseFlo, users, or the public
• In connection with a merger, acquisition, or sale of assets
We do not sell personal data. We do not sell, rent, lease, or share your mobile phone number or SMS consent data with third parties for their marketing or promotional purposes.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal and usage data only as long as necessary to:
• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
Customer Data may be deleted upon account termination, subject to legal or operational requirements. Phone numbers and SMS message history are retained for up to 12 months after your last interaction.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent where applicable
Requests can be made by contacting us at the email below.
10. Children's Privacy
ResponseFlo is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates are effective once posted. Continued use of ResponseFlo after changes indicates acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices:
Email: contact@responseflo.net
Phone: +1(969) 819-8061
Website: https://responseflo.net
